Enquiries and complaints

For information about the fund

If you require information about the URC Ministers’ Pension Fund you should contact the Fund administrators in the Finance Office at the following address:

The United Reformed Church
86 Tavistock Place
London
WC1H 9RT

Telephone: 020 7916 2020
Email: [email protected]

What if I have a complaint?

In the first instance specific enquiries should be referred to the Pension Fund Officer. If you remain dissatisfied you may at any time write to the Pension Fund Officer who will provide you with the Internal Disputes Resolution which explains the process of submitting a formal application to the Secretary of the URC Ministers’ Pension Trust Company at the above address.

The complaint and supporting information will initially be considered by a sub-committee of the Trustee Board who will make a recommendation to the full Trustee Board at one of the scheduled meetings. You will be informed of the Trustee’s decision after that meeting.  The aim is to give you the result within four months of your initial complaint being received.

The Pensions Advisory Service (TPAS)

TPAS is available at any time to assist you in connection with unresolved difficulties.

The Pensions Advisory Service
11 Belgrave Road
London
SW1V 1RB

Telephone: 0345 601 2923
Email: [email protected]

Pensions Ombudsman

The Pensions Ombudsman may investigate and determine any complaint or dispute of fact or law in relation to the Fund where TPAS has not resolved the issue.

The Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB

Telephone: 020 7630 2200
Email: [email protected]

The Pensions Regulator

The Pensions Regulator is able to intervene in the Fund administration where the Trustee, Church or professional advisers have failed in their duties.

The Pensions Regulator
Napier House
Trafalgar Place
Brighton
East Sussex
BN1 4DW

Telephone: 0345 600 1011
Email: [email protected]